- Taiwan -
Free shipping on orders over HK$880 (✽Customs & Duties not included)
Shipping fees HK$80 for orders below HK$880
Shipping options: Courier

【 Important Notice for Taiwan Customers 】
Real-Name Authentication System for Overseas Parcels

Due to strict customs regulations in Taiwan, the Taiwan Ministry of Finance Customs Administration has enforced a real-name authentication system for overseas parcels since April 16, 2020. This system is designed to protect personal data and expedite the customs clearance process.

Required Information for Customs Clearance

When placing an order, customers must provide the recipient’s full name in Chinese, ID number, and mobile number for customs purposes. Additionally, the recipient must complete real-name authentication via the “EZ WAY” app before the package enters Taiwan to ensure smooth delivery.

For future international purchases or random customs inspections, the “EZ WAY” app will send notifications requiring the recipient to confirm package details (as long as notifications are not disabled).

“EZ WAY” App Registration Process
1. Download the “EZ WAY” App [iOS version] / [Android version]
2. Tap “Register as a Member”
3. Enter your personal information and upload photos of both sides of your ID card

Important Notes
• If real-name authentication is not completed or the provided information is incorrect, customs may reject the package, leading to delays in clearance and delivery. Additional storage or shipping fees may also apply, which the customer will be responsible for.
• The provided personal information will only be used for customs clearance.
• For detailed instructions on using the “EZ WAY” app, please contact the support team:
• Phone: 02-77352812 / 02-26551188

For more details, visit the Taiwan Ministry of Finance Customs Administration website:
https://bit.ly/3Fbi3k2

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